The second-hand marketplace Members Express Frustration About Size Updates
Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.
The popular resale platform has updated its size classifications for women's and children's clothes but did not contact all users about the change.
Digital Channels Backlash
Many shoppers and sellers have taken to social media saying Vinted listings now show a modified sizing category compared to what was initially listed because of the remapping.
The platform stated the revised method more closely matches similar services.
The platform has recommended to check their listings and manually change the size if necessary, which has left users frustrated.
Sizing System Updates
Previously, the sizes had both numerical and alphabetical indicators, such as S/8 or M/10.
The revised method features an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the measurements have been reclassified - like an L measurement was formerly size 12 but is now a UK 16-18.
Shopper Accounts
Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
A different member, based in Glasgow, stated items she posted with size 14 tags were showing in the marketplace as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she stated.
Required Changes
A different user, located in England, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.
Platform Context
The service features exceeding 100 million users, including 18 million in the UK.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This isn't the first time when a surprising modification to the app has proved unpopular: earlier, the service retracted a modification concerning shipment methods following member complaints.
